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Terms & Conditions


  • Company Registration Name: ColourOptic Ltd
  • Place of Registration: South Yorkshire
  • Registered Office Address: Unit 1-3 Adwick Park Court, Adwick Le Street, Doncaster, DN6 7HD, United Kingdom.
  • Company's Registered Number: 9906419
  • Telephone Number: 01302 613205
  • Email address: info@Funkylenses.com

 

Delivery

  • Funkylenses.com delivers to all international destinations.
  • You will be notified of the delivery costs automatically before you submit your credit card details.
  • If your order is made online but you do not pay by credit card, or if you order in any other way, please contact us for details of the delivery charges prior to ordering.
  • Funkylenses.com aims to deliver products within 1-3 Working days in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times.
  • Orders are despatched either by Royal Mail or UPS Express Courier service. If sending by courier, the couriers require a signature so please specify an address where someone will be able to sign for your Products.
  • Orders placed after 1 pm cannot be guaranteed next day.  Orders in the USA require at minimum of 8 working hours to process only then can we give does the time start for delivery Terms and Conditions.
  • We will make every effort to deliver within the time stated on Funkylenses.com but we will not be liable for any loss caused to you by late delivery.
  • If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by international airmail usually arrive within 4-10 working days, some parcels may take longer to be delivered.
  • Please order from Funkylenses.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.
  • This does not affect your statutory rights as a consumer.
  • Funkylenses.com does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.
  • The copyright in Funkylenses.com and the content of all the software, web site and pages relating to the Funkylenses.com web site is owned by, or licensed to Funkylenses.com, unless otherwise specified and may not be used, copied or altered without our expressed consent.
  • Copyright extends to the design, look and feel of Funkylenses.com, all photographs on it and its marketing materials.
  • You may use Funkylenses.com for private and personal non-commercial use only - i.e. to view, copy and print portions of Funkylenses.com for the sole purpose of placing orders. The materials on Funkylenses.com may not be used for any other purpose.
  • Funkylenses.com does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on Funkylenses.com.

 

Security

FunkyLenses are committed to ensuring that your information is safe and secure. In order to prevent unauthorised access or disclosure we have put in place electronic, physical and managerial processes and procedures to safeguard and secure the information we collect online.

Security Checks - Ensuring Confidence

At FunkyLenses we use PayPal which is a secure online credit card and debit card payment solutions for thousands of online businesses. We understand that despite the insurance credit card companies provide and the high levels of encryption we use, for some, giving their credit card details over the Internet is still something they are not comfortable with and we welcome telephone orders which can be paid for in a number of ways including: cheques, bank transfers and postal orders. Security at FunkyLenses is paramount, therefore we periodically review accounts to ensure a secure environment for our buyers, and this means that we will carry out routine security checks to verify that the account details you have supplied to ensure they are valid. If we are unable to verify some of your account information, this may result in further identification checks being requested to help with the verification of your account details. This may result in your order being held pending the security checks the day before your specified delivery date.

Payment

Once we have successfully taken payment from your credit card you should receive confirmation of your transaction by email.

Payment Errors or Issues

If during the process of charging your credit card we were unable to obtain an authorisation code, you should receive an email note informing you of this. This may be for a number of reasons, please check your payment details carefully to ensure they are correct.

Privacy Policy

Please see the privacy policy page for the full details.

Data Protection Act 1998

You may request details of personal information which we hold about you under the Data Protection Act 1998 for a small fee. If you would like a copy of the information held on you please contact our Customer Service Team at FunkyLenses at the address on our contact page. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible and we will immediately correct any information found to be incorrect.

Return Policy

We know that you will be pleased with your purchases from FunkyLenses however, there may be occasions when you will need to return items to us.

Items Damaged in Transit

If any items were damaged in transit please contact us to report the damage within 10 working days. If the items are clearly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back in our warehouse, we will issue a replacement or full refund via your original payment method and reimburse any reasonable return carriage costs.

Items Faulty on Arrival

If your items are faulty on arrival, you have 10 working days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Upon receipt we will verify the fault and issue a replacement or full refund via your original payment method and reimburse any reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage.

Open-Box Items (Used)

We endeavour to please our customers however, if you are not satisfied with your purchase it must be returned to us within 7 working days in an un-used and re-saleable condition. The Distance Selling Regulations clearly state that items such as cosmetics by reason of their nature cannot be returned unless the product is still sealed (unused), faulty, damaged or the order has been supplied incorrect.

FREE SHIPPING (USA)

FREE SHIPPING (USA)

Free 3-5 working day delivery available on any order to mainland USA.

FDA COMPLIANT

FDA COMPLIANT

We adhere to FDA & FTC guidelines for prescription verification.

NEED IT QUICKLY

NEXT DAY DELIVERY

Use our fast track delivery service and get your order next day.